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Terms & conditions

https://www.radplayground.ro/ is the property of TARANU IOANA PFA, registered in Giurgiu, sos Bucuresti, bl 102, sc b, ap 26, VAT ID 31554855, registered at the Trade Registry Office under F52/129/2013, email radplayground@gmail.com. Specific terms will be used throughout this document and will have the following meaning:

  THE SITE: Represents the online website that belongs to TARANU IOANA PFA (https://www.radplayground.ro), through which the USER has access to information about the services and products offered by TARANU IOANA PFA. In its shop network and through the website https://www.radplayground.ro;
  THE USER: is the person who accesses the website, for private or professional reasons, and has accepted the Terms and Conditions involved in using the website, by providing all of the login data necessary to set up an account;
  ABUSIVE USAGE: refers to using the website contrary to the standard usage customs and active laws and in any other way that might harm TARANU IOANA PFA

CONFIDENTIALITY

TARANU IOANA PFA abides by the laws in effect regarding data confidentiality; https://www.radplayground.ro and TARANU IOANA PFA will not alienate any confidential personal data from its users towards third parties and will only use those in order to make contact with its clients/users as well as informing them of certain technical site issues, offers and company policies; https://www.radplayground.ro and TARANU IOANA PFA do not encourage SPAM emails, do not give your contact information to third parties, do not sell, offer or exchanges emails obtained from this website, do not give away your email to anyone else without your clear consent.

TARANU IOANA PFA does not take responsibility for any loss of information due to technical errors or the hosts’ server security issues or any other actions from third parties.

According to the Romanian Law no. 677/2001 regarding the consumer’s protection and data retrieving and usage, and Romanian Law no 506/2004 regarding usage of personal data and protecting private life during electronic communication, TARANU IOANA PFA. has the obligation to use, under safe conditions and only for said purposes, the personal data from any customer. The purpose of collecting data is to operate and deliver user/customer orders. According to Romanian Law 677/2001, you have the right to access and edit your data and the right to address a court of law. You also have the right to refuse to have your data stored and used and demand your personal data deleted. To apply these rights, please send us a written request, dated and signed by mail on our company’s address.

Please note that by accessing and using our Site, you consent unconditionally to our Privacy and Cookies Policy and General Terms and Conditions.

COPYRIGHT

All published materials on this website belong to TARANU IOANA PFA These materials cannot be copied or reproduced, except when they are seen online. Downloading and copying the materials is only allowed for personal, non-commercial purposes. For any other kind of usage: publishing, advertising, graphics or any other type of usage, please contact radplayground@gmail.com

By going online to the https://www.radplayground.ro website, users are in agreement to respect the terms and conditions indicated in this section and the laws it abides by. All users going online on our shop are asked to read the terms and conditions carefully.

The following terms and conditions are considered to be minimum applicable norms of usage. Using the site is done in agreement to the current laws of Romania. The terms and conditions can be altered by updating the site, the new terms and conditions become effective immediately after the publishing is available to all users. There are no other terms and conditions accepted on this site except those published here, with the precise exception of those allowed and accepted by TARANU IOANA PFA by issuing a request at radplayground@gmail.com

ORDERS

Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by TARANU IOANA PFA, expressed by a succession of different stages that the customer must follow in order to validate their order. Any order validated by the customer is in accordance with the contract of sale and acceptance of all of the clauses of these terms and conditions. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by TARANU IOANA PFA from our official e-mail address, radplayground@gmail.com

For this purpose the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company TARANU IOANA PFA.

PAYMENT

  Online with debit/credit card (Visa, Visa Electron, MasterCard, Maestro, Amex); payment is secured by our partner Stripe, known for their excellent security solutions. The payments shall be made on the “Checkout” secured page, via Stripe. Your data is encrypted, so https://www.radplayground.ro/does not have access to your bank account details.
   
SHIPPING ALTERNATIVES

​In Romania we ship via Fan Courier

Shipping rates: 20 lei in Bucharest/ 25 lei for the rest of the country

​Shipping in EU via Romanian Post: 15 EUR

Shipping for non-EU countries in Europe shall be calculated at order placing.

Since the UK left the EU in January 2012, customers in the UK have to pay import duties for goods and services bought from the EU.

International shipping costs will also be calculated at order placing. All taxes & import duties shall be supported by customers.

RETURNS, REFUNDS, EXCHANGES & RETURN POLICY

​Shipping costs for returns  will be supported by the customer. (unless otherwise agreed)

Although our products are custom made, we accept returns and exchanges within 14 days of delivery confirmation. The customer is responsible for additional shipping costs, unless eligible for a free return. Return requests received later than the above time frame are not to be accepted.

Rad Playground will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed.The items that have been exchanged can only be dispatched after the returned goods have been received and undergone a quality control check. The customer is responsible for additional shipping costs. If a refund is required, a time frame of 14 days should be calculated for the receipt of your returned merchandise and the return/refund process.

​REFUND

​After the item that has to be refunded has reached us, we will refund the price you paid for the item, without the shipping fee. In order for an item to be eligible for refunding it has to show no signs of wear & tear (stains, smells, rips).  It doesn’t have to come in its original packaging though – the note & stickers are for you.

Just make sure it is packaged safely so it doesn’t get damaged on its way back to us.

Please note that the refund will only be issued to the credit card used for the order, if the payment was made in cash we will need a bank account number and the account holder name.

EXCHANGE

​Rad Playground can exchange your item with a different size/colour or with another item of the same price.

First you will have to send us the item and once we receive it we will start producing your replacement item.

Just like with returns, postage and shipping costs will be supported by the customer.

LIABILITY

TARANU IOANA PFA will not be liable of any type of prejudice (direct, indirect or accidental) that comes from using or the inability to use the information presented on our website and any kind of errors or missing information from the content which might cause any kind of losses.

The information can be printed only for personal usage.

The information cannot be printed, distributed or sent to another person or used in any other type of document without the written consent of its authors.

LITIGATION

For any conflict that might arise between TARANU IOANA PFA and its user/clients we will seek to solve it amiably. If however this is not possible, the litigation will be settled by a court of law in the jurisdiction of TARANU IOANA PFA

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