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SHIPPING & RETURNS

HOW LONG DOES IT TAKE FOR AN ORDER TO SHIP?

Since Rad Playground is a bespoke products brand, all our items are hand made based on the client’s measurements. As a result, please expect a 1 – 2 week processing time. After an order is completed and dispatched (you will receive a DM or a confirmation email), orders will be delivered in 48 hours, sometimes longer if delivering to a remote area.

If you want an item for a special occasion & would like your order processed faster, we can agree on a faster delivery upon placing the order.

SHIPPING ALTERNATIVES

In Romania we ship via Fan Courier

Shipping rates: 20 lei in Bucharest/ 25 lei for the rest of the country
For an order with "upon delivery payment", there will be a 5 lei extra fee

Shipping in EU via Romanian Post: 15 EUR

Shipping for non-EU countries in Europe shall be calculated at order placing.

Since the UK left the EU in January 2012, customers in the UK have to pay import duties for goods and services bought from the EU.

International shipping costs will also be calculated at order placing. All taxes & import duties shall be supported by customers.

RETURNS, REFUNDS, EXCHANGES & RETURN POLICY

Shipping costs for returns  will be supported by the customer. (unless otherwise agreed)

Although our products are custom made, we accept returns and exchanges within 14 days of delivery confirmation. The customer is responsible for additional shipping costs, unless eligible for a free return. Return requests received later than the above time frame are not to be accepted.

Rad Playground will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed.The items that have been exchanged can only be dispatched after the returned goods have been received and undergone a quality control check. The customer is responsible for additional shipping costs. If a refund is required, a time frame of 14 days should be calculated for the receipt of your returned merchandise and the return/refund process.

REFUND

After the item that has to be refunded has reached us, we will refund the price you paid for the item, without the shipping fee. In order for an item to be eligible for refunding it has to show no signs of wear & tear (stains, smells, rips).  It doesn’t have to come in its original packaging though – the note & stickers are for you. 

Just make sure it is packaged safely so it doesn’t get damaged on its way back to us.

Please note that the refund will only be issued to the credit card used for the order, if the payment was made in cash we will need a bank account number and the account holder name.

 

EXCHANGE

Rad Playground can exchange your item with a different size/colour or with another item of the same price. 

First you will have to send us the item and once we receive it we will start producing your replacement item.

Just like with returns, postage and shipping costs will be supported by the customer.

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